AI RECEPTIONIST
Every call answered. Every time.
AI RECEPTIONISTS answer every call to every location, day or night. They book, reschedule and cancel appointments, so your team can focus on the people in front of them.
Call answered at 2:14am
Northside Medical Centre · Saturday
- Caller:Hi, sorry to call so late. Can I book in to see a doctor tomorrow morning?
- AI RECEPTIONIST:No problem at all. Northside Medical Centre has a 9:15am appointment free. Would that suit?
- Caller:Perfect. And is there parking out the front?
- AI RECEPTIONIST:You're booked in for 9:15am. There's free parking behind the building, off Church Street. Anything else I can help with?
- Caller:That's everything, thanks.
Missed calls are missed customers.
When people can't get through, they call the next business on the list. Front-desk teams are split between the phone and the counter, and after-hours calls go to voicemail or nowhere.
What it does
- Always on
- Nights, weekends, public holidays. No call goes unanswered.
- Books, reschedules, cancels
- Appointments are handled end to end and go straight into your system. Works with Best Practice.
- Keep your number
- Nothing changes for your customers. Your main line simply forwards to us.
- Answers the FAQs
- Hours, location, services: answered straight away, every time.
- Safe by design
- Urgent calls are always directed to 000. It never gives out clinical information such as scripts or results.
- More languages Coming soon
- Mandarin, Cantonese, Korean, Vietnamese, Hindi, Tamil and Telugu.
Up and running in three steps.
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Set up
We learn your locations, hours and services, and connect to your booking system.
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Go live
Forward your main line to the Australian number we give you. Calls are answered 24/7 from day one.
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Improve
We tune answers and routing as real calls come in.
- 30+
- medical centres live
- 160+
- GPs covered
- 24/7
- call handling
Tailored to how your customers book, call and compare.
- Healthcare Live 24/7 patient call handling across every centre: booking, rescheduling and cancellations straight into Best Practice.
- Veterinary Answers every call 24/7 and books, reschedules and cancels vaccinations, check-ups and more.
- Dental and allied health Captures new-patient bookings, handles rescheduling and cancellations, and answers health-fund FAQs.
- Childcare Books tours and answers fees, subsidy and waitlist questions, day or night.
See Five Minutes in action.
Book a demo and we will show you how it works across your locations, what your Five Minutes Score shows, and an AI RECEPTIONIST answering a call.
Book a demo